01-
Purchases
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
02-
Account Setup
We process most orders automatically once we, and/or our payment processor/partner have screened the order(s) for fraud. It is also your responsibility to provide us with a contact e-mail which does not belong the domain you purchased from us, or that your account is linked to. When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Website migrations are done as a courtesy, and whilst they are usually completed in a timely manner, more complex migrations may take longer. We only migrate cPanel to cPanel. For resellers, free migration includes up to 30 cPanel accounts in total, and at a single point in time. After the initial 30 accounts, further full migrations (where we fetch the backup from the remote server and restore it locally) are charged at an L1 rate of $29/hour. If a backup file is provided and uploaded to our servers, restoring it is free of charge. With some of our services, licenses may be included or purchased as an addon to the service.
You acknowledge that any third party license issued by Nelfreelance or its affiliates may never be used outside of our network unless our written and signed permission is given to do so. You also acknowledge and accept that use of third party software requires you to follow the third party software Terms of Service and other applicable service agreements. Misuse of licensed software may result in account suspension or termination, as well as an immediate termination of the software license. Relander Group Inc may report misuse of licensed software to applicable third parties.
03-
Content
Any and all services provided by Nelfreelance or its subsidiaries/partners are only to be used for lawful purposes. Law applicable is the law in the state of Wyoming, the state of Washington, and the United States of America.
Usage of the services provided by Nelfreelance or its subsidiaries/partners, that infringes on another parties copyright or trademark, is prohibited. This includes, but is not limited to, distribution of copyrighted material without permission from the author or owning party, sales of counterfeit merchandise, or usage of material or data that you do not have the lawful right to use.
Nelfreelance is a web hosting provider, and shall be used as such. Using a shared hosting account as means for backups or storage for images, files or documents is forbidden, and may result in termination of your services. Using a non-reseller account to provide free or paid hosting services is also forbidden, and will result in the immediate termination of your services.
Storing/streaming large amounts of video or audio from our services is not allowed, and may result in suspension or termination of your services. This is because streaming of such requires a lot of resources, which may impact other clients negatively.
Hosting any software, source code or other material that is illegal or could be used to commit illegal acts is prohibited. This includes, but is not limited to, software exploits, exploit source code, hacking tutorials or tools, trojans or other viruses or malware, or instructions on how to create bombs or similar devices. These infractions (or suspected infractions) are investigated, and may result in termination of your services. Any evidence collected may also be reported to authorities, depending on the severity of the breach – at our discretion.
Hosting of game servers is allowed on a VPS or Dedicated Server. It is however prohibited on web hosting platforms.Using our backup storage services in order to provide public or private FTP access to any content is prohibited. The use of this product is for storing backups, not sharing files. It shall as such only be used for storing and retrieving backups between authorized systems.
Nelfreelance reserves the right to remove any content, without prior warning or notice, that it deems obscene, illegal or threatening – or that violates the Terms of Service in any manner, way or form.
Any material that is deemed illegal in the United States of America, including – but not limited to – child pornography, bestiality, hate speech or scam sites, will be removed with or without notice, and will result in immediate termination of your services.Nelfreelance stands for, and fights for, an internet free of deception and fraudulent content. We believe the internet is an amazing source of information and entertainment – and should not be plagued with harmful content. We therefor strictly forbid any content that is fraudulent in nature. An example of such content can be a site that replicates a brand or known entity of another, and by design therefore tricks a user into believing the site is real or affiliated with that entity even though it is not.
04-
Abuse
Nelfreelance reserves the right to decide what is and is not considered abuse, and whilst the below acts as a general guideline for what may be considered abusive, it is entirely up to Nelfreelance and its staff to make a final decision on whether or not a case falls within potential abuse. Abuse can include, but is not limited to:
Any attempts to compromise, damage or otherwise generate a decline of an electronic devices performance, security or service, belonging to Nelfreelance or any other entity, is strictly forbidden. This can include port scanning, vulnerability scanning or IP range scanners. All suspected infractions will be investigated by our Abuse Team and may result in the immediate termination of your services.
Denial of Service (DoS/DDoS) attacks directed at us, or any other entity, from our servers or toward our servers, are absolutely prohibited. Any attempts at launching a DoS/DDoS attack, or any successful attack, will result in immediate termination of service, and the logs pertaining to this, along with customer details, will be reported to authorities.
Incoming DDoS targeted at a customer is also defined as Abuse as per these Terms of Service. Nelfreelance offers a high level of protection against DDoS attacks targetted at our systems and entities thereof. Long-lasting, intermittent but frequent, or large attacks directed at a specific customer can lead to termination of the account in order to maintain overall network health.
Abuse of Staff – being unwilling to assist in the solution to your issues, being overly aggressive, condescending or vulgar, will result in suspension or termination of your services. All of our staff are here to help and assist you, and shall not tolerate abusive behavior.
Any attempts, successful or otherwise, to send out SPAM/unsolicited e-mail, will result in immediate termination of your services. We maintain an absolute zero tolerance policy on all sending of SPAM or unsolicited e-mail. We also do not allow e-mail lists, whether legitimate or not. Any site that causes any IP inside of our IP space to be blacklisted will also be immediately suspended and/or terminated.
Phishing, malware or any other similar but equally harmful action, caused by offering false pretense or misleading visitors.
Usage of traffic exchange services, traffic generators (automated or otherwise) as well as any application creating spoofed traffic/requests is prohibited and may result in the suspension of your account.
Nelfreelance aims to notify clients regarding abuse within their domain network. Clients are responsible for maintaining communication with the Abuse Department and to take actions as advised. If no response is given within 48 hours of initial contact, Nelfreelance reserves the right to immediately terminate the service, and remove any data associated with said client.
05-
Billing
You agree to supply payment for the services received from Nelfreelance, on the due date of said services. Payment should be made in full, according to the invoice received. You agree that unless you have submitted a cancellation request through the Client Area, your services will continue to be billed on a recurring basis.
Upon failing to pay in due time, you will receive reminder invoices. After 3 days, your services will be suspended, and thereby stop functioning. A late fee of $2 will also be applied at this point, which will be applied on top of your invoice. You understand that this fee must also be paid in order for your services to be re-activated. When fourteen days has passed since your invoice was originally due, your account will be terminated, and all files associated with the account will be removed. If you should wish to re-open the account, this will be done at current pricing. Any old agreements or discounts you have will be void.
Dedicated Servers should always be paid on, or before their due date. We extend a maximum of up to five days grace period, at our discretion, before we disassemble the server.
Domain renewal notices are sent five times. 60 days, 30 days, 15 days, 7 days and 1 day before expiry. Upon failing to pay the invoice, your domains will expire, which may result in them being bought by someone else.
We utilize PayPal and Stripe to process payments. When paying with PayPal, you have the option to either make a one-time payment, or set up a Billing Agreement. A Billing Agreement (also referenced as a reference transaction or reference payment) means that any and all of your services, unless they are cancelled, will be paid on their due date. If there are funds in the PayPal account to cover the purchase, those will primarily be used to make a payment. If account balance is not sufficient, the primary payment method will be used (for example, a credit card). If this fails, the backup payment method will be used.
A single Billing Agreement covers every active service, and will be used on any service where it is set as the default payment method in our systems. You understand and accept that by setting up a Billing Agreement, you allow automatic payment of your service invoices, and manual payments with your consent. A Billing Agreement may be cancelled or revoked at any point in time, either by you as the user via PayPal’s website, or by opening a ticket asking us to revoke the Billing Agreement.
BitCoin payments are processed by Stripe, and are immediately converted to USD at the current BitCoin rates. In the event of a refund, you will receive an e-mail from Stripe, which includes a link with instructions for how to fill the refund. Do note that since payments made in BitCoin are converted to USD, the returned amount of BitCoin may be higher or lower than your initial payment depending on the current rate of BitCoin. Upon paying with BitCoin, you agree to this, and understand that Nelfreelance will not reimburse you for any potential loss in BitCoin value.
06-
Cancellation, Refund & Termination
Nelfreelance offers a full 30-day refund policy on all web hosting packages. Top-level domain names are excluded, as they are non-refundable once purchased. Virtual Private Servers (VPS) and Dedicated Servers are also exempt from this policy. The refund policy is contingent on any included licensing, domain, or otherwise included items not being used. This means that if you sign up for a web hosting plan and utilize the free domain offer, or if you sign up for a reseller account and utilize the included WHMCS license, you void your right to the money-back guarantee covered by this clause.
Should you (the customer) feel for any reason that you are not happy with your purchase, or for any other reason wish to cancel it, you may do so by submitting a support ticket through the client area. In the event of a refund, the access to your hosting account will immediately be suspended upon the refund going through, and all files associated with that hosting account will be permanently deleted. It is therefore advised that you back up any important files that you may need prior to requesting a refund.
After the 30-day period has ended, refunds are no longer accepted, unless special circumstances occur. These special circumstances could be (but are not limited to) prolonged outage of service, degraded performance, severe lack of support for said service, or pending investigation of fraudulent payment. These are judged on a case-by-case basis, and the final decision is up to us.
To prevent abuse of this service, the money back guarantee can only be used once per client. If you (the customer) decide to make use of this clause, and then sign up for a service at a later point in time, you waive your right to the money back guarantee.
In the event that the customer has paid for a prolonged period of time, the customer may be entitled to a pro-rated refund. This is judged on a case-by-case basis and the decision is taken by Nelfreelance.
Note that any cost related to the payment processor, or the cost involved in making a transaction using said payment processor or provider, will not be refunded.
Also note that abuse of service, or breach of this Terms of Service, voids your right to a refund, even if covered under the 30-day money back guarantee.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service by submitting a cancellation request in the Client Area.
Nelfreelance reserves the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
07-
Fraud
Nelfreelance utilizes FraudRecord to screen new orders for previous fraudulent activity and report existing clients who violate our Terms of Service. In case of a violation, you may be reported to FraudRecord for misbehaviour using non-identifiable anonymous information.
We also utilize the services of MaxMind in order processing. MaxMind uses several methods to verify the authenticity of an order. In cases of high-risk purchases, you may be required to provide a scan of a government issued identification, and in very rare cases even the credit card used for the purchase. Failing to meet these requirements may mark your order as fraudulent in nature, resulting in it not being processed, and reported to FraudRecord as potential fraud (see above).
08-
Backups & Data Loss
Backups of Web Hosting Accounts on our Shared Web Hosting & Reseller Web Hosting servers are done to a RAID 6 array on a separate server. The backups are made using R1Soft and are done hourly with a 24-hour retention. An hourly backup is also archived each day, with a 7-day retention, to be used as a daily backup. All backups are incremental. Accounts larger than 25 gigabytes in size are not guaranteed to be included in backups.
Unmanaged OpenVZ/KVM Virtual Private Servers are not backed up per default. The user has the option to purchase a Backup Addon to enable full container-level/virtual machine backups. These backups are, with the Backup Addon active, performed every week with a four-week retention.
Managed OpenVZ/KVM Virtual Private Servers are backed up per default.
Due to the nature of KVM Virtualization, the backup process may render the Virtual Private Server offline for a period usually no longer than ten minutes as it generates the backup. Potential downtime invoked by backup generation will not be held against Nelfreelance, or count toward the Service Level Agreement. OpenVZ servers are not normally rendered offline during the backup process. The user may opt out of backups should he or she want to. The user may also replace any included or purchased Backup Addons with an, in price, equal Backup Storage option.
Nelfreelance places no guarantee, neither expressed nor implied, on the condition, completeness or availability of any backups or any data stored on our systems. Nelfreelance will attempt to provide uninterrupted, timely and secure services (with the exception of scheduled maintenance or other issues outside of Nelfreelance’s reasonable control), but makes no representation or warranty to be able to do so. Any and all services are provided as-is and as-available.
09-
Resource Usage
Nelfreelance utilizes CloudLinux to actively monitor, as well as limit resource consumption on Web Hosting platforms. This is done to provide a stable and fast platform for all users, and to avoid having users bring down the performance of others.
Users may not consume 15% or more of system resources for a period longer than 60 seconds. Users may not run any type of crawler, web indexer or web spiders. Users may not use any software that interfaces with IRC, or an IRC network. Users may not run cronjobs with intervals of less than 15 minutes. Users may not run any unattended daemons, or other server-side processes. Users may not run any torrent application or trackers.
Use of more than 500 000 inodes on any shared account may result in termination of your services. You will, unless gravely exceeding this number, always receive several warnings prior to any action taken. Note that any one file (one image, one e-mail, etcetera) counts as one inode.
Virtual Private Servers have fully dedicated resources in terms of RAM, CPU Core Allowance, Diskspace and Bandwidth. CPU Core Usage, I/O Usage, and Network Speed usage are however not hard-limited and are thus on a fair-share policy. We reserve the right to immediately suspend or terminate any server that is found abusing either of these resources. We will typically hand out several warnings prior to taking action – however the performance and stability of the platform as a whole is regarded as the highest priority.
Our Backup Services utilize a fair usage policy on bandwidth and I/O. Should a user show what Nelfreelance considers abnormal usage patterns that suggest a decline in grade of service could occur, Nelfreelance agrees to contact the user and provide a 48-hour timespan to resolve the issue. Bandwidth usage may never exceed three times the plan space purchased in a single month
Most of our services come with a default level of DDoS Protection included. To make sure every client is able to take advantage of this protection at any point in time, there is a limit to how much we mitigate per service. On Shared Hosting (including Virtual Private Servers), we have a soft limit of 2Gbps at 2m PPS. This can be bursted to higher numbers – but we only guarantee up the aforementioned level of protection. On Dedicated Servers in Chicago and New York, mitigation of up to 20 Gbps and 20m PPS is included per default.
10-
Uptime Guarantee
Nelfreelance guarantees a 99.9% uptime calculated on a monthly basis. If you find that your uptime is less than 99.9%, you may receive credit for the downtime. Credit is at the discretion of Nelfreelance. Every case of downtime is investigated thoroughly so that any intermittent problems can be fixed. Note that third-party uptime monitors do not count as evidence of downtime, as they can report downtime due to bad routing or local DNS issues.
On Virtual Private Servers, uptime is heavily controlled by the user and the software installed. Our responsibility includes ensuring that the allotted resources are available, as well as ensuring the network uplink & physical server health. Any downtime caused by software or configuration installed/done by the end-user is disqualifies the usage of SLA terms.
Backup Services are exempt from the standard uptime guarantee due to the increased level of maintenance required for the nature of these services to be fluent. Whilst the actual availability of these services is normally much higher, the uptime guarantee is lowered to 95%, calculated on a monthly basis.
To request credit for downtime, please open up a ticket to the Billing Department, along with any justification or evidence of said downtime.
11-
Reseller: Client Responsibility
Resellers are responsible for providing support to their clients. Nelfreelance does not assume any responsibility, nor do we offer support, for our Reseller’s clients. Any support requests which require assistance from Nelfreelance needs to be made by the reseller, from their own client account. The reseller furthermore assumes responsibility for any and all data and content stored or transmitted under their reseller account. The reseller also assumes responsibility for the actions of their clients. Nelfreelance will hold the reseller accountable for any of their client’s actions which result in a breach of the law, or the Terms of Service.
12-
Price Changes
Nelfreelance guarantees that your price will never increase the price you signed up with. We do however reserve the right to make modifications to resources available, as well as change the price listed on Nelfreelance.net or any other points of sale.
13-
Support Scope
As a user of our services, you are fully responsible for the installation and operation of any and all scripts or applications on your service. We are not obligated (although we often try) to troubleshoot or provide any support related to malfunctioning scripts or applications. You are also responsible for maintaining security and updates of any and all installed applications.
On our Managed VPS plans, we provide Core Management. Our definition of Core Management includes initial setup and hardening of the server, as well as reactive support to OS or system configuration issues. We actively monitor the status of your server but do not proactively monitor the usage. The end-user is required to notify support of issues requiring assistance.
14-
Disclosure to Law Enforcement
Nelfreelance may disclose any and all subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. Nelfreelance will try to ensure that the request is lawful and that there is a basis for such a request before disclosing such information. We do however co-operate fully with law enforcement agencies.
15-
Limitation of Liability
In no event shall Nelfreelance, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
16-
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. Nelfreelance its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components, or d) the results of using the Service will meet your requirements. Nelfreelance strives to uphold a very high standard of our services however. For specific information pertaining to our SLA in cases of outages, please refer to the appropriate sections of this Terms of Service.
17-
Arbitration
By using our services, you agree to binding arbitration. If any disputes or claims arise against Nelfreelance or its subsidiaries, such disputes will be handled by an arbitrator of our choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs involved or related to such arbitration.
18-
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.